| Where can I read your Terms and Conditions |
Here: Terms and Conditions statement
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| Do you delete photographs after a certain period of
time? |
NO, most definitely not. All photographs from all events
are archived. If you participated at an event that is no longer listed
on the site, simply fill in the Archive
Request page, and we will send you copies of thumbnails. |
| How long do you leave event photographs on your website? |
Photographs are left on the site as long as is possible,
this is governed by webspace, but we have plenty. |
| How long will my order take to process? |
Most orders are processed within 5-15 working days,
delivery is normally within 2 weeks, at busy periods this may take
longer. However more specialised ltems like Coffee Mugs, T-Shirts,
Mousemats, Framed Photographs will take longer, so please allow
up
to 28days for these items. |
| Will I be charged extra for Postage/Shipping and Packing |
If your order is being shipped to the UK there are no extra charges
If your order is being shipped within Europe, there is a flat fee
charge of £1.50 per order.
If your order is being shipped to the USA, there is a flat fee charge
of £2 per order.
If your order is being shipped to Rest of World, there is a flat
fee charge of £3 per order.
|
| Can I add a logo or slogan/caption to a t-shirt, Coffee
Mug, or Mousemat? |
Yes add the slogan/caption to the comments field on
the Shopping Cart. If you want to add a logo you will need to email
that to us orders@derekhaden.com,
and use the comment field to let us know how you want it displayed. |
| Can I get the photographs as JPG image files? |
We offer JPG images at a "per image" price. This means
you can order any number of images from any number of events, or
just one or two images from one event.
We also offer, for events like trackdays where there may be a
number of images, you can order a CD with upto 10 images of yourself.
This
applies to a Single event/Participant or rider combination.
Clubs may apply for a "Club CD" this would be POA.
Licensing
agreement applies
|
| What is the difference between a JPG that is emailed to me and
one supplied on CD? |
In a word "Compression". The emailed files are usually
between 1 and 2mb per image, however the images sent on CD are "as
they came out of the camera" and these are over 5mb per image.
The reason the 5mb file is not sent via email, is that most ISP's
do not allow email
attachments greater than 2mb. |
| Are my credit card details safe? |
Yes. We use Paypal to process Credit Card orders, who are world
leaders in secure online transactions.
|
|
I am unhappy with using my Credit Card details online. Can I order
by phone?
|
Yes. We are happy to take phone orders. Phone 01842
813960 or 07769 688424. Please have the reference numbers of the
photographs
you want to order. More
Info. |
| Can I order by post. |
Yes. You will need a copy of our order form. Get
orderform here. |
| Can I Order a Coffee Mug with my own design on it? |
Yes. More Info. |
| Can I Order a Mousemat with my own design on it? |
Yes. More Info. |
| Can I Order a T-Shirt with my own design on it? |
Yes. More Info. |
| I have a problem with my order. What do I do now? |
Contact us asap after reception of your order. More
Info |
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